Shipping
- Complimentary shipping on orders over $100.
- Most pieces usually ship within 48 hours.
- Made-to-order pieces — travel sets, hats, clutches, the Crown & Carry sets and some weekenders — are made when you order. We aim to ship them in 2–3 weeks. Each product page shows which applies.
- Standard shipping is USPS Ground and takes 2–8 business days. You can choose how your package is shipped when you order.
- Every order comes with a tracking number, so you can follow your package with the carrier.
- Online orders ship within the United States. Outside the U.S.? Contact us before ordering.
- If we can’t ship on time, we will tell you by email before the shipping time runs out, give you a new date, and let you cancel for a full refund instead.
Returns & exchanges
Our goal is 100% customer satisfaction. If you are not happy with your purchase, we will gladly offer a refund or exchange.
- Return the item within 14 days, in the same condition you received it.
- Please include a copy of your packing slip and a short note telling us what was wrong, or which item you’d like instead.
- The customer pays the shipping cost for returned or exchanged items.
- Mail returns to: G Franklin Apparel, P.O. Box 341251, Sacramento, CA 95834-9151.
Custom orders: custom (bespoke) orders cannot be refunded, returned or exchanged. If you would like changes or additions made to a finished custom piece, there is a reconstruction charge of 65%.
Custom-order consultations
Consultations are by phone on Tuesday and Wednesday, 4:00–7:00 pm (Pacific). Every custom order includes one complimentary 30-minute consultation; additional consultations are $45 per call. Request a consultation.
About our leathers
Our “gator,” “croc” and “ostrich” pieces are made from cowhide that is embossed (pressed) or printed with that animal’s pattern. They are not genuine alligator, crocodile or ostrich skin. Each product page says which leather it uses.
Belt sizing
Choose one size up from your pant size: pant size 32 → belt 34, 34 → 36, 36 → 38.
Reach us
Office: (916) 425-4725 — Thursday–Friday 9 am–5 pm, Saturday 9 am–12 noon (Pacific).
Mail: G Franklin Apparel, P.O. Box 341251, Sacramento, CA 95834-9151.
Business: G Franklin Apparel is a business of Regal Apparel LLC, P.O. Box 341251, Sacramento, CA 95834-9151.
Online: our contact form.